Refund policy
Last Updated: August 8, 2026
At Luxuria, customer satisfaction is important to us. We offer a 7-day return window for eligible physical products, subject to the conditions below.
1. 7-Day Return Window
For eligible physical products, customers may request a return within 7 days of receiving the product.
The return request must be submitted within the applicable 7-day period.
2. Eligibility for Return
To be eligible for a return, the product should generally:
- Be unused or in an acceptable condition
- Be returned with its original packaging, accessories, tags, manuals, or other included items where applicable
- Not have been intentionally damaged, misused, or altered by the customer
- Be accompanied by sufficient order details for verification
Certain products may have specific return conditions depending on their nature. Customers should check the product description for any product-specific restrictions.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact us as soon as reasonably possible after delivery.
We may request photographs, videos, order information, or other details to verify the issue.
After verification, an appropriate resolution may be provided, which may include replacement, return, refund, or another suitable resolution depending on the circumstances and product availability.
4. Non-Returnable or Restricted Products
Some products may not be eligible for return because of their nature, hygiene considerations, consumable characteristics, personalized nature, or other applicable restrictions.
Any product-specific return restriction will be communicated on the relevant product page where applicable.
5. Digital Products
Digital products such as e-books and downloadable digital content are treated differently from physical products.
Because digital products may be delivered electronically and accessed/downloaded immediately after purchase, they are generally not eligible for return after successful delivery or access, except where required by applicable law or where Luxuria agrees to provide a refund in a specific circumstance.
Customers should carefully review the digital product description before completing the purchase.
6. Refund Processing
If a refund is approved, the refund will generally be processed through the applicable payment method or payment channel, subject to the procedures and timelines of the relevant payment provider.
The time taken for the refunded amount to appear in the customer's account may vary depending on the payment method and financial institution.
7. Cancellation
If you wish to cancel a physical-product order, contact us as soon as possible at urrravii@gmail.com.
Cancellation may not be possible once an order has been processed, dispatched, or otherwise entered into fulfillment.
8. Return Shipping
Where applicable, return-shipping arrangements may depend on the reason for the return and the condition of the product.
For defective, damaged, or incorrect products, Luxuria will review the circumstances before determining the appropriate return-shipping arrangement.
9. Contact Us
For return or refund requests, contact:
Luxuria
Email: urrravii@gmail.com
Website: https://www.theluxuria.store/